Refunds
Refund Policy
We want you to be happy with your purchase. If you're not happy, we will give you a full refund within 14 days of purchase or subscription renewal, please submit a refund request to austin@connexus.studio.
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After 14 days, you can cancel or downgrade your subscription and you'll automatically receive credit for unused time.
Chargebacks, Disputed Payments, and Fraud Reports
If a payment to Connexus is reversed by your credit card company, disputed, or reported as fraudulent, we will interpret this as a refund request. We will immediately refund the charge and your Connexus account will be closed.
Connexus-initiation Refunds
Our mission is to provide Keller Williams Market Centers the tools they need to train a new generation of entrepreneurs and to create agents for life, so we try our best to make Connexus broadly affordable. We're able to keep our price relatively low because Connexus utilizes frameworks for rapid development.
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If you ever need assistance, you can visit our Support page, watch our Video Guides, or reach out to us for assistance dependent on your selected plan.
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We've found that some customers demand more attention and support from us than we can provide. If this becomes the case, we will remind the customer of the support provided by their selected plan and direct them to the resources mentioned above. If they continue to demand our attention, we will refund the last payment at our discretion, and discontinue their app's subscription.